Minutes

Villaqe Manaqers Briefinq:

• Mandy Poynton the Village Manager addressed the meeting and suggested that there was nothing from the previous Quarterly Meeting Report that required an update.
• There was a discussion re the Celebration Party planned for the 25th of March with invitations for approx. 300 guests. A RSVP will be required in order to control numbers as required by the Special Liquor Licence, Police and Security. The event is to be a High Tea and will be catered for. More info to come.
• The Satisfaction Survey results will be available at a presentation day for Residents to attend. Dates to follow.
• Applications for the Passion Project will open on March 3rd for projects in the Village.

Meetinq opened by the President at 4.10pm

Reading of the Motion of the Notice of the Meeting by the Secretary.

In accordance with section 12a and b of the Bellflower Resort Resident's Constitution — notice is hereby given that a meeting of residents will be held in the Community Hall on Monday 17th February at 4.00pm.

CONFIRMATION OF MINUTES of the Residents Quarterl Meetin held at 4 m on Monday 18 th November 2024.

Motion "That the Minutes of the above Meeting are a true and accurate record of the proceedings" Moved by Jonny Aston Unit 282, seconded by Cathie Griffiths Unit 455. Carried.

MATTERS ARISING

• The New Social Committee is up and running with the first major event, Australia day was well conceived and carried out. A new member has Sophie has been added to the Committee.
• Phil Hustler has resigned a Licensee at the end of January and Gordon Smith has taken on the role. A big thanks to both for past and future efforts in assisting the Residents with the required skills and duties.
• The purchase of baskets for the plants as moved by Nikki Taylor Unit 473 has not yet proceeded. More discussions are forthcoming.
• The reupholstering of the Hall Chairs is progressing and will be completed in the near future.

CORRESPONDENCE- IN OUT. No correspondence has been received.

REPORTS.

1. PRESIDENT - Attached.

2. TREASURER'S - Attached. Gordon Smith thanked Keith Lamprecht for his hard work as previous Treasurer and he Gordon, now understands the difficulties and time involved in being Treasurer.

NOTICE of Motion

One motion has been received.

"That the subject of the Leased Coffee Machine is discussed and whether the Residents wish to renew the Lease for a further 12 months"

Moved by G.Smith Unit 114 and seconded by A.Smith Unit 114.

• Peter Thomson Unit 93 spoke on the costs involved with the machine and the on going losses. He said that the Residents had to decide if in fact the costs could be overlooked for the convenience and if in fact it was a sustainable asset given that the new lease involved an increase in the price of coffee plus the fact that there was almost a 2kg surplus of coffee each month which had to be on sold.

• Rose Wilke Unit 124. Rose cleans and refills the machine and suggested that the usage has about halved based on the required cleaning schedule.

• Nikki Taylor Unit 473. Nikki is buying coffee from the surplus and is happy to continue at the increased cost. Suggested that we look for a new contract.

• Kerry Naumann Unit 318. Kerry asked if we can buy a machine and then supply our own coffee.

• Gordon Watt Unit 460. Felt that the machine is not needed if its loosing money. He suggested that VM set up a café.

• Mandy Pointon Village Manager. Mandy spoke of some work already being done behind the scenes involving a re purpose of the space adjacent to the kitchen auto door. This would involve moving the door to another location and extending the current bench to line up with the island bench creating and alcove which could contain a cake cabinet and a barista coffee station. Mandy was concerned about expanding on an idea which may or may not succeed. Her ideas were certainly met with enthusiasm from the Residents.

A vote was taken and decided in the negative 86 votes to 6. Carried.

GENERAL BUSINESS -

Bar Pricing and Licence.

Peter Thomson Unit 93 introduced the following:

• At the end of January Phil Hustler resigned as Bellflower Licensee. A big thank you to Phil for his tireless work on behalf of the Bellflower Residents. For a while it appeared that as the end of January approached, we may have to relinquish the Licence as no one was interested in taking up the position.

• The general feeling was that the Licence was to be retained and fortunately Gordon Smith stepped up and is now officially the Bellflower Licensee.

• At the last ACM, it was clear when Phil Hustler spoke on his retirement as Licensee and there was the possibility that a Licence was probably not necessary, there was opposition to any conversation on the possibility. The arguments against, among others, were, Residents would be wheeling beer barrels into the hall, Residents would be tripping over eskies and number one was that 'if there was no Licence the bar would not make a profit'.

• Without a price increase necessitated mainly by excise increases, there would be no lasting profit; therefore, no birthday cake, no coffee and tea etc, no replacement vacuum cleaner because parts from one were stolen, no chairs reupholstered, no defibrillator, no replacement laptop as the previous one was 1 1 years old, plus the countless other benefits that the bar takings pay for. The Bar supports the Residents and vice versa.

The Bar price increases are well reasoned and Angela our Bar Manager has done a lot of work in establishing a price structure which will guarantee a fair profit.

• Comparatively, prices for the same drinks at a retail outlet, at which many are happy to pay when they go out to lunch and dinner etc are significantly higher than those here. Light Beer $7/bottle and wine, $12 per 100ml minimum. I understand that it is three years since the last increase.

• On Friday night at Happy Hour, a small number of disgruntled Residents voiced their displeasure of the increases to Bar Staff, Token Sellers and some Committee Members. Please understand that our volunteers are not responsible for prices, nor are they answerable to a few grumpy buggers who will always complain no matter what. I can't imagine that those grumpy buggers, give the staff a serve at their local watering hole or supermarket when the price of beer or toilet paper increases.

• Please have respect for everyone including our wonderful volunteers.

Milk

• No doubt you have all heard that recently the milk in the fridge was severely compromised by a Resident. If you haven't heard, then the rumour mill is broken!  I seriously doubt that it's the first time this has happened in 23 years, but it has highlighted a potential health risk. The first reaction was to abandon the milk in 2 litre containers and supply UH T milk in small sachets. There have been some complaints about the taste of the UH T milk, it's a bit difficult for those that make ice coffee and of course the cost is almost double. Initially we thought that we could use 10 litre milk bladders but this is a fail as the bladders do not come with a tap as we were told, but are to be fitted into auto dispensers.

• All is not lost. We have purchased two 3.5 litre beverage containers and these will be filled when required by our kitchen volunteers from bulk milk held in the locked fridge.

• The containers will be sterilised when refilled. Please note that like most things with a spout, even when you think you have finished there may be a couple of drips.

• Incidentally the profit from 20 bottles of wine was used to buy the beverage containers!  Rose has been buying the milk from Woollies for the past five years, wow, but in discussion she would welcome the milko delivering fresh milk a couple of times a week as used to happen. Discussions with the milko are happening.

• Gordon Watt Unit 460. Gordon spoke on the amount of money held in the Residents Account and the price of alcohol suggesting that any increases could be absorbed. He compared the prices in bottle shops citing a carton of 4X Gold and how much profit is made per can in the Bellflower Bar.

• John Featherstone Unit 60. John supported Gordon Watts statements. He drew comparisons of the prices of beverages in bottle shops and cited the apparent profit the that the Bar makes.

• Ted Heiner Unit 21. Ted suggested that the Treasurers figures were Cash Flow figures and not corrected results. He gave an example of opening balance minus closing balance.

• Jonny Aston Unit 281. Jonny asked, if possible, please revisit the alcohol prices.

• Gordon Smith Unit 1 14. Gordon explained that this increase was part of a bi annual review and not annual. The last increase was over two yeas ago. He explained that Terry Sid does a lot of work at his expense going from one bottle shop to another, comparing prices and buying specials where ever he can. Not all beverages are the same price and he exampled several different beers with differing price structures.

Some have less profit than others and some support losses on others.

• Marilyn Lamprecht Unit 107. Marilyn spoke about her efforts as Provodore to hunt down specials to keep costs as under control as possible. Marilyn explained that the paper plates, sauces, serviettes and other consumables are all paid for by the Bar Profits and these costs are increasing daily.

• Brenda Otter Unit 242. Suggested that there is a big difference between wholesale and retail prices. We buy at retail.

• Danny Van Eekelen Unit 76. Danny was initially against the price rise but after hearing the different explanations as to why, now has a better understanding as to the need for the increase and is supportive of the increase.

• Gordon Watt Unit 460. Gordon spoke again and said that when he was on the Committee the Bar Management reported the increased costs to the Committee and that the Committee carried out the recommendations. He asked how this was done now.

• Peter Thomson Unit 93. Peter explained that the Bar Manager, Angela Smith, presented the Residents Committee with her recommendations and explanations. The Residents Committee endorsed the increases and advised Angela to go ahead, which is what has happened.

Village Bus

Several Residents have approached Committee Members and asked why the Committee has started charging for Private Bus Trips. The Residents Committee has no jurisdiction over the use and cost of running the bus. Any decisions re charges for Private use are solely at the discretion and administration of Village Management. The Residents Committee is solely engaged in overseeing the shopping trips and the volunteer rosters attached to these trips.

• Peter Thomson Unit 93. Pete said that it has been suggested that there have been free trips in the Village Bus to destinations such as the Cruise Terminal for a couple of passengers.

• Kerry Naumann Unit 318. Kerry as a bus driver said that there have never been any free trips.

• Helen Orr Unit 280. Helen asked why her letter to the Residents Committee was not acknowledged.

• Peter Thomson Unit 93. Peter apologised that Helen had not received a personal reply to her letter. He said that the letter was acknowledged in the Minutes of December 2024 and discussed and no further action was deemed necessary. A letter will be sent.

Mary Garlick Unit 469. Mary was concerned that the remote controls for the air cons and fans were being hidden on a Friday night making it impossible for her to turn things off and lock up. She will no longer lock up on a Friday night. The last persons out will have to do it.

Meeting Closed: 5.00 pm

COMING UP.

Residents General Meeting —4 pm Monday 19th May 2025.

Signed.

Ian Cooper President & Peter Thomson Secretary

Since our last Quarterly Meeting a lot of major and minor decisions have been made to support the Bellflower

Residents community both personally and financially. Any decisions that were made came after a lot of debate and discussion where documented evidence was available.

Just remember, you the residents voted All The Resident Committee in to Office to represent you.

This Resident Committee has and is working very well in liaison with our Keyton Manager - Mandy Poynton to give you the lifestyle you require and deserve.

We love the positive feed back we get from you all, but not so much the negative feed back with nothing to back your reasoning up.

COVID unfortunately put a dampener on Christmas, thanks to us all that is now all behind us.

Looking forward to seeing what the next quarter brings

Ian Cooper President of the Residents Committee